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Senior IT Project Manager with 20+ years of delivery excellence.

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Work History

Company P
Nov 2021 – Apr 2023

Project Manager

Responsibilities

  • Backlog Strategy: Partnered with Product Owners to groom and prioritize the backlog, ensuring alignment with business goals.
  • Requirements Gathering: Guided development teams in defining user stories and drafting technical blueprints.
  • Product Demos: Facilitated sprint reviews to demonstrate delivered functionality to stakeholders.
  • Planning: Formulated comprehensive work plans and sequenced critical path activities.
  • Monitoring: Oversaw project milestones and adjusted schedules to ensure on-time delivery.
  • Problem Solving: Liaised with internal experts and external consultants to troubleshoot and remove impediments.
  • Stakeholder Relations: Cultivated strong partnerships with clients and third-party vendors.
  • Reporting: Authored detailed status reports and flagged risks to senior leadership.
  • Agile Governance: Orchestrated daily Scrum stand-ups and Kanban ceremonies.
Company O
Jun 2021 – Dec 2021

Project Manager

Responsibilities

  • Execution Strategy: Devised detailed execution roadmaps and determined task dependencies.
  • Schedule Management: Audited progress against the baseline schedule and implemented corrective actions when necessary.
  • Issue Resolution: Mitigated technical constraints by leveraging both in-house and external resources.
  • Client Engagement: Nurtured ongoing relationships with key stakeholders and external partners.
  • Performance Tracking: Assessed project KPIs using industry-standard tools and techniques.
  • Documentation: Standardized forms and records to guarantee audit-ready project documentation.
  • Communication: Disseminated progress updates and escalated critical roadblocks to executive management.
Company N
Oct 2020 – Feb 2021

Project Manager

Responsibilities

  • Planning: Structured the project lifecycle and defined the sequence of required deliverables.
  • Tracking: Supervised timeline adherence and revised projections based on real-time data.
  • Conflict Resolution: Collaborated with consultants to address and resolve emerging project issues.
  • Vendor Management: Sustained productive workflows with clients and third-party suppliers.
  • Metrics: Evaluated performance metrics to ensure quality standards were met.
  • Record Keeping: Enforced documentation protocols for comprehensive project archiving.
  • Reporting: Briefed senior stakeholders on project health and escalated urgent matters.
Company M
Feb 2020 – May 2020

Product Owner

Responsibilities

  • Backlog Ownership: Curated and managed the full product backlog.
  • Blueprint Creation: Collaborated with the technical team to translate business needs into user stories and system blueprints.
  • Delivery: Coordinated the release schedule and product demonstration events.
  • Planning: Mapped out detailed activity sequences to ensure project readiness.
  • Adaptation: Modified schedules dynamically to accommodate changing requirements.
  • Consultation: Engaged with consultants to solve complex integration issues.
  • Stakeholder Management: Fostered trust and transparency with clients and external parties.
  • Performance: Quantified team output and project success using analytical tools.
  • Documentation: Maintained rigorous records to support the comprehensive project library.
  • Escalation: Identified and reported deviations from the plan to senior leadership.
Company L
May 2019 – Oct 2019

Project Manager

Key Projects Delivered

  • TFS Rebranding Project: Spearheaded the rebranding initiative for Tesco Money Services. Managed the migration from TCS to TMS, involving the reconfiguration of IP addresses, email domains, URLs, and logo integration across the IT ecosystem.
  • Discount Deviation Project: Directed the implementation of an OTP (One-Time Password) verification system, enabling sales agents to securely request budget approvals for price exceptions.

Responsibilities

  • Portfolio Management: Governed all projects within the Insurance Operations Domain.
  • Scope Definition: Partnered with the Product Owner to refine backlog items.
  • Blueprint Development: Steered the creation of user stories and architectural blueprints.
  • Planning: Drafted intricate work plans and activity sequences.
  • Tracking: Monitored velocity and adjusted the project trajectory as needed.
  • Collaboration: Teamed up with consultants to resolve technical bottlenecks.
  • Relations: Built rapport with clients, stakeholders, and vendors.
  • Analysis: Analyzed system performance using specialized tools.
  • Documentation: Generated comprehensive records for project closure.
  • Ceremonies: Facilitated Scrum and Kanban meetings to ensure team alignment.
Company K
Jan 2019 – Apr 2019

Project Manager

Key Projects Delivered

  • AirPay CRM Project: Deployed an Omni-channel Customer Relationship Management (CRM) system for the AirPay Call Center to centralize customer data and optimize service interactions.

Responsibilities

  • Planning: Engineered detailed project schedules and defined activity logic.
  • Progress: Tracked milestones and recalibrated the schedule to minimize delays.
  • Consultation: Consulted with external experts to address project-specific challenges.
  • Engagement: Upheld professional relationships with all project constituents.
  • Measurement: Gauged performance efficiency using established metrics.
  • Reporting: Compiled executive summaries and escalated priority issues.
Company J
Jun 2018 – Nov 2018

Project Manager

Key Projects Delivered

  • SCBLIFE ePolicy Project: Implemented Digital Signature integration within the 'Tax One' application. Ensured OIC regulatory compliance for e-policy generation, reducing paper costs and increasing accuracy.
  • DTAC eTAX Project: Oversaw the e-Receive system implementation using Digital Signatures. Managed third-party integrations for secure file storage and correct formatting, streamlining the tax receipt process.

Responsibilities

  • Dual Project Management: Led both the SCBLIFE ePolicy and DTAC eTAX initiatives simultaneously.
  • Scheduling: Constructed robust work plans detailing every required activity.
  • Monitoring: Scrutinized project timelines and implemented revisions as required.
  • Problem Solving: Addressed technical and logistical issues alongside consultants.
  • Stakeholder Mgmt: Maintained open lines of communication with clients and vendors.
  • Reporting: Delivered progress reports and highlighted critical risks to management.
Company I
Jan 2017 – May 2018

Project Manager

Key Projects Delivered

  • Machine Monitoring (MMM): Commissioned tools to monitor Transaction Log Files (TLF) and Event Logs on the Tandem Base24 System. Automated issue escalation for ATMs and Cash Deposit Machines to meet Service Level Agreements (SLA).
  • Cash Control (CCM): Instituted monitoring for cash control activities via Tandem Base24, improving incident search efficiency and SLA tracking.
  • Recycle (RCM) & Deposit (CDM) Mgmt: Centralized ATM data and problem history on the Base24 System. Automated event monitoring to accelerate problem resolution.
  • File Integrity Monitoring (FIM): Enforced security monitoring for critical file changes on HP NonStop Servers to prevent malicious modifications, ensuring PCI-DSS compliance.
  • LRM Project: Administered the utility payment processing upgrade for Cash Deposit Machines (water, electric, housing fees).

Responsibilities

  • Multi-Project Oversight: Managed the full lifecycle for MMM, CCM, FIM, LRM, and RCM projects.
  • Planning: Designed step-by-step project roadmaps.
  • Tracking: Reviewed progress regularly to ensure adherence to the timeline.
  • Collaboration: Worked jointly with consultants to solve complex infrastructure issues.
  • Documentation: Produced detailed project artifacts and records.
  • Reporting: Communicated status and escalated technical blockers to the client.
Company H
Jul 2015 – Nov 2016

Project Manager

Key Projects Delivered

  • FITNESS LAUNDRY: Implemented an RFID tracking solution for 'Fitness First' to manage member laundry logistics.
  • SYNDA POS: Rolled out a Point of Sale system for inventory control and sales management.
  • CPD COOP: Developed a consolidated dashboard for the Agricultural Cooperative of Thailand to aid executive decision-making.
  • TREASURY LAND: Delivered a computer trading and information system for State Property expansion.

Responsibilities

  • Client Coordination: Interfaced with clients to ensure terms and conditions were met.
  • Scoping: Defined project boundaries and objectives with senior leadership.
  • Execution: Directed project rollout and allocated internal resources efficiently.
  • Feasibility: Assessed technical feasibility and aligned stakeholders on objectives.
  • Communication: Established a communication cadence to keep all parties informed.
  • Change Management: Handled scope creep and schedule adjustments based on technical constraints.
  • Quality Assurance: Guaranteed deliverables were met on time, within budget, and to quality standards.
Company G
Aug 2014 – Jan 2015

Service Manager

Key Projects Delivered

  • Cheangkham Hospital Drug Warehouse: Digitized drug inventory control using the HosXP application, reducing overhead.
  • Mahachai Hospital Cluster: Configured a High-Availability Cluster Server environment for load balancing.

Responsibilities

  • Service Leadership: Headed the after-sales service division.
  • Team Management: Supervised 15 staff members across Call Center and Maintenance units.
  • Strategy: Formulated service plans to enhance customer satisfaction.
  • Sales Support: Conducted site research to identify upsell opportunities and demonstrated software capabilities to prospective clients.